Sama Electronics & Mobile Store
Esaly
Industry
Electronics Retail
Esaly
Location
Jeddah, Saudi Arabia
Esaly
Challenge
Warranty tracking and customer service efficiency for high-value electronics
Sama Electronics faced challenges in helping customers track warranties, process returns, and maintain purchase history for expensive electronic items. Traditional paper receipts were frequently lost, leading to warranty disputes and customer dissatisfaction.
Solution Implemented
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Digital receipt system with warranty tracking features
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Customer portal for purchase history access
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Automated warranty reminder notifications
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Integration with existing POS and inventory systems
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QR code generation for quick receipt access
Results Achieved
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70% reduction in warranty-related disputes
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50% improvement in customer return processing time
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90% customer adoption rate for digital receipts
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Enhanced customer loyalty through improved service
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Streamlined inventory management and sales analytics
